Privacy Policy

Effective Date: 1st June 2025

Company: Serpier ApS, registered in Denmark

Contact Email: hello@serpier.com

1. Introduction

Serpier ApS ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you use the Serpier platform ("Platform"). We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish law.

2. What Data We Collect

We collect the following categories of data:

a) Account Information

• Name
• Email address
• Organization name and associated users
• User role (Owner, Admin, Member)

b) Transaction Data

• Purchase history
• Billing details (processed via Stripe)

c) Technical Data

• IP address
• Browser type and version
• Device information
• Platform usage data (e.g. clicks, logins, page visits)

d) Communication Data

• Emails and messages exchanged with us

3. How We Use Your Data

We use your personal data to:

• Provide access to and manage your account
• Process payments and orders
• Maintain Platform security and integrity
• Improve the user experience
• Send service-related notifications and updates
• Enforce our Terms of Service
• Comply with legal obligations

4. Legal Basis for Processing

We process your data under one or more of the following legal grounds:

• Contractual necessity – to provide the services you signed up for
• Legitimate interest – to improve the Platform, prevent abuse, and secure operations
• Legal obligation – to comply with Danish accounting and legal requirements
• Consent – for marketing communications (if you opt in)

5. Sharing Your Data

We only share your personal data with:

• Service providers (e.g., Stripe for payment processing, cloud hosting providers)
• Publishers when necessary to complete an order (e.g., article publishing)
• Authorities or legal bodies if required by law

We do not sell your personal data to third parties.

6. International Transfers

Where data is transferred outside the EU/EEA, we ensure adequate protection through Standard Contractual Clauses or other approved safeguards.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

8. Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Request deletion ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (where processing is based on consent)
• Lodge a complaint with the Danish Data Protection Agency (Datatilsynet)

To exercise any of these rights, contact us at privacy@serpier.com.