Client Manager

Location: Aarhus (on-site)
Type: Full-time
Team: Customer

Serpier helps brands get found in Google and cited by models such as ChatGPT, Gemini, and Claude.

Through Navi, we publish across 250,000+ media outlets, so customers can stay on the work that matters.

We need a Client Manager who owns those relationships and makes sure customers get value from the platform.

About the role

You are the main point of contact. You learn the customer's goals, guide them through Navi and the rest of the product, and make sure they can see the visibility.

You work with product and sales, and you help shape the experience customers have with Serpier.

What you will do

Onboard new customers and give them a clean start.
Build long-term relationships.
Follow up on results, and spot where the account can grow.
Bring customer feedback back to the team.
Help customers use Navi for search and AI visibility.
Drive retention and expansion in your portfolio.
Work with sales on upsell of existing accounts.

What we are looking for

5+ years in client success, account management, or a similar customer-facing role.
Strong English. Danish is a plus.
An understanding of SEO, content, or digital marketing.
The ability to explain a complex idea in plain language.
Structured, self-driven, and reliable on follow-through.
Curious about how AI is changing marketing.
A bonus if you have worked with SaaS or marketing technology.

What you get

A central role in a fast-growing company.
An office in Aarhus, with flexible working conditions.
A small team, close collaboration.
Room to shape the role as the company grows.
A competitive salary and benefits.

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